We are excited for you to be shopping with us! We’re committed to getting your order to you as quickly and smoothly as possible.

Shipping Timeline

• Delivery Time: Orders are typically delivered within 5 to 14 business days from the date of shipment.
• Business Days: Our shipping timelines refer to business days (Monday–Friday, excluding holidays).

Order Processing

• All orders are processed within 1–2 business days after your purchase is confirmed.
• Once your order has been processed, you’ll receive a shipping confirmation email with your tracking details.

Delivery Delays

• Please note that unforeseen events such as weather, customs processing, or carrier delays can affect delivery times.
• If your order has not arrived after 14 business days, please contact our support team for assistance.

• Please note: All sales are final. We do not accept returns, exchanges, or refunds unless the item is damaged or defective upon arrival.

Damaged or Defective Items

If your item arrives damaged or defective, you may request a return or replacement under the following conditions:

• You must contact us within 1–2 days of receiving the item.
• Provide your order number, a description of the issue, and photos clearly showing the damage.
• Shipping for damaged/defective items may be covered with email approved.
• Requests made after the 2-day window may not be honored.

What Happens Next

If your claim is approved:

• We will offer a replacement, store credit, or refund, depending on availability.
• Shipping cost are non-refundable and the return shipping cost will be the responsibility of the customer.

ANY SIGNS OF WEAR OR REMOVAL OF PIECES, WILL RESULT IS REFUSAL OF EXCHANGE. ALL SALES ARE FINAL!

If you contact us outside of business hours, we’ll respond as soon as possible on the next business day.

Email : Theperfectdose3@gmail.com

FAQ

When will my order ship?

All orders are processed within 1–2 business days. Once your order ships, you'll receive a confirmation email with tracking details.

How long does shipping take?

Delivery typically takes 5–14 business days for domestic orders. International shipping times may vary.

Can I return or exchange an item?

All sales are final unless the item arrives damaged or defective. If this happens, contact us within 1–2 days of delivery with photos and order details.

What should I do if I received the wrong or damaged item?

We’re so sorry for the inconvenience! Please email Theperfectdose3@gmail.com within 2 days of receiving your order, and include:

• Your order number
• A brief description of the issue
• Photos showing the damage or incorrect item

What are your customer support hours?

We’re available Monday through Friday, 9:30 AM – 5:00 PM PST. Messages received outside these hours will be addressed the next business day.

Still need help?

If your question isn’t listed here or you need further assistance, feel free to contact our support team at:
 Theperfectdose3@gmail.com